Farmers Insurance - Jeffrey Brown

The quote I received when shopping around was not honored when I signed up with him with my several policies. I am paying more.... And my policies went up for no reason a year later.. Every aspect of dealing with this branch of Farmers has been a pain in the ass. Please look elsewhere for your insurance needs.

My previous insurance people were a blessing compared to this office. The grass isn't always greener on the other side.

This man is rude and unprofessional. Get ready for a bait and switch too. My boyfriend was referred to him from a dealership and was given an awesome insurance quote! This guy went on and on about how he's been in business 30 years and only works with dealerships. He spent about 15 minutes bragging about himself. He also forgot to mention to my boyfriend that the quote wasn't finalized as he hadn't run his license yet. Once he reluctantly did that, wouldn't you know the quote went up quite a bit. He then fed him some crap about not being able to insure him at a good rate until he's been with his current policy 6 months.
Well, about a month later, he called my boyfriend and they spoke for a while and he repeated his line of "I've been doing this 30 years" and what not. He once again gives my boyfriend a quote he can't say no to! It was unbelievable and my boyfriend was ecstatic to save that much money! Jeff tells him to get a letter from his other insurance company stating he was there 6 months. My boyfriend got this letter and canceled his car insurance. He calls Jeff who is suddenly not returning calls as fast as usual. They finally speak and he then tells my boyfriend an entirely different amount than previously stated. My boyfriend questions him about why he would do this to him...again and Jeff then became very unprofessional! He said he has plenty of other business and doesn't need my boyfriend's business, among other things. He even sent my boyfriend an email that said: "you wasted my time." If you want to do business with a total sleaze who does nothing but brag about himself and feed you bullshit lines then this is your guy!
He is dishonest, rude and very unprofessional!!

I have been working with Jeff for almost 10 years. His customer service is the best. Jeff answers his phone at 8 pm to help with anything. He is very knowledgeable in the business. I pay my bills on time and have a good driving record. I can't imagine why anyone would complain unless they had a bad driving record which will in turn cause you to have high rates. I will stay with Jeff as long as he is in this business and would highly recommend him to anyone else looking to get great prices and excellent customer service.